When We Are Closed
Dealing With An Emergency
Call 999 in an emergency.
A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.
For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.
In a medical emergency you can access urgent paramedical help by calling 999 (or 911)
About NHS 111 and IC 24
Medical help between 18:30 and 08:30 Mondays - Thursdays and 18:30 on Friday to 08:30 on Monday is provided by NHS111 and IC 24.
If you need medical assistance between these hours please dial 111.
Calls between these times to the surgery number (01580 211241) will also automatically be re-routed to NHS111.
Your problem will be assessed by NHS111 and you may be given advice by them or asked to attend a local accident and emergency department. If necessary your case will be forwarded to IC 24 who provide appointments for assessment by a doctor and a home visiting service should there be a medical need. They may ask you to attend one of the Primary Care Out-of-Hours Centres at either Tonbridge Community Hospital or Maidstone Hospital. Alternatively your call may be passed on to the Ambulance Service, a paramedic or a district nurse as appropriate.
Urgent Care Centres (walk-in centre or minor injury unit)
Urgent treatment centres are a facility you can go to if you need urgent medical attention when we are closed, but it's not a life-threatening situation.
At the moment, the NHS offers a mix of walk-in centres, urgent care centres, minor injury units and urgent treatment centres, all with different levels of service.
Conditions that can be treated at an urgent treatment centre include:
- sprains and strains
- suspected broken limbs
- minor head injuries
- cuts and grazes
- bites and stings
- minor scalds and burns
- ear and throat infections
- skin infections and rashes
- eye problems
- coughs and colds
- feverish illness in adults
- feverish illness in children
- abdominal pain
- vomiting and diarrhoea
- emergency contraception
When to got to A&E
An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
- major trauma such as a road traffic accident
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