How to Make and Cancel an Appointment

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

24hr Automated Telephone Booking (020 7387 6306)

If you don’t have internet access, you can still book GP appointments 24/7 using our automated telephone booking service, Patient Partner, which allows you to book, check or cancel appointments. All you need to use this service is a touch-tone telephone, your contact telephone number and your date of birth (your contact telephone number and date of birth must match our records for it to work). To use Patient Partner, just ring (0207) 387 6306 and follow the simple instructions.

 

Walk-in Surgery – Same Day Appointments

The walk-in-surgeries work on a first-come first-served basis. They are meant for brief consultations or recent illness. Patients who come during these times will be seen but you may have to wait.

Walk-in Surgery Times

Monday – Friday

09:30 to 10:30

14:30 to 15:30

 

Appointments (other than same day)

These must be booked in advance either online, by telephone or by visiting the practice. They are normally for 10-15 minutes. Please give at least 24 hours notice when cancelling an appointment so that the appointment can be offered to another patient.

 

Choice of Doctor

You may see any doctor you wish but you are encouraged to stay with the same doctor.

We encourage patients to attend at least once every 3 years for a check-up. Patients over 75 may be offered an annual health check.

 

Nursing Services

At walk-in surgery the nurses manage minor illness and injuries including coughs, colds, flu, urinary infections, stitch removal, dressings, sexual health advice, repeat contraceptive prescriptions and emergency contraception.

Nurses Walk-in-Surgery

Monday to Friday

09:00 to 11:00

14:00 to 16:00

Nurse Appointments

Appointments are available if preferred and are always required for starting the pill or general contraceptive discussion, routine sexual health screening,cervical smear tests, asthma checks, smoking cessation clinics, child immunisations and ear irrigation.

 

Hearing Impaired

For our hearing impaired patients if you wish to book an appointment you can use the online appointment booking service or you can contact reception using our dedicated email address ridgmountpractice.hip@nhs.net for our hearing impaired patients. Please note this email address is monitored regularly during our surgery opening time Monday to Friday 9:00am to 5:30pm.

 

Extended Access Appointments (GP Hub)

Due to changes in our daily lifestyles a late evening and weekend clinic has been established for Camden to help tackle this. There are currently four locations where a patient can go to have an appointment:

The Camden GP Hubs provide local patients with seven day access to pre-bookable and same-day GP appointments at accessible local locations. The service fulfils the national requirement to ensure patients have access to a GP from 8am-8pm, seven days a week and meets expectations in The Strategic Commissioning Framework, the GP Five-Year Forward View and the North Central London Sustainability and Transformation Plan (STP).

Appointments will be available to all Camden residents, and those registered with a Camden GP, at four practice hubs:

  • Brondesbury Medical Centre, NW6 7JQ: Monday to Friday, 6.30-8pm and Saturday, 8am-8pm.
  • Somers Town Medical Centre, NW1 1HY: Monday to Friday, 6.30-8pm and Saturday, Sunday and bank holidays, 8am-8pm.
  • Caversham Group Practice, NW5 2UP: Monday to Friday, 6.30-8pm and Saturday and Sunday, 8am-8pm.
  • Swiss Cottage Surgery, NW3 3NP: Monday to Friday, 6.30-8pm and Saturday, 8am-8pm.

Patients can now directly book an appointment at the hub of their choice by calling a dedicated phone line:
020 7391 9979 (open 8am-8pm, seven days a week).

Appointments can be booked by calling the GP Hub team directly 020 7391 9979, or you can call the surgery during opening times or by calling 111.

You will need to give consent to have medical records shared, this will allow the Dr you are going to see the information on our system so they can better help you.

If you do need to cancel an appointment please call us or 020 7391 9979 to cancel it, 111 can't do that part for you.

READ MORE

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.